returns and exchanges

Change log: This policy was last updated on April 20th, 2021.

We want your purchase to be a source of delight. If something's wrong, we'll make it right.  (We'll even make it rhyme.)

Our color-coded resolutions will help you understand how we are able to help for each option:

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This option is available to resolve your problem.

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x

This option may be available.  We may need more information, or more time to investigate.

This option is not available at this time, but we will still do our best to resolve the issue to your satisfaction. Follow the suggestions we provide. 

Please note that refunds and exchanges have a 30-day window (30 days from date of delivery to you.) 

 

Please let us know right away if there is a problem, and in any event before 30 days have elapsed, so we can help you.

Tell us what the problem is, and we'll let you know what we can do.

My product hasn't arrived

My product arrived damaged

I don't like the product

My product is the wrong size

I didn't receive a link for my download

I don't like the downloaded product

My product hasn't arrived

 

If you received a tracking number with your order, please check the progress of your delivery with the carrier (usually Canada Post). 

 

Please be patient. Because of the pandemic, delivery times may be extended more than normal.  Print-on-demand items such as t-shirts need about three days for production, then are sent for delivery. 

 

Allow at least two weeks before assuming something is amiss.

If you are unable to track your order, or need reassurance that your order is in on its way, email david@slowpainful.com with your order details and we'll do our best to find out where your order is. 

Resolutions available:  

 

REFUNDIf your order has not yet gone into production, we can offer you a refund.

 

EXCHANGEIf your order has not yet gone into production, we can offer you an alternative product of equal / lesser value (or you can pay the difference for a product of greater value / we will refund the difference for a product of lesser value).

If your item is in production, we ask for your patience in waiting for your item to be produced and delivered.  

My product arrived damaged